Norwich Public Utilties


NPU-Backus-ConnectionNorwich Public Utilities (NPU), located on 173 North Main Street in Norwich CT, provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection.  Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissions and Sewer Authority, who represent the best interest of the citizens they represent.

NPU operates a full service Customer Service Center, allowing our customers the option of speaking directly to a customer service representative for any account issue.  Additionally, NPU’s control room is staffed 24 hours a day, 7 days a week to respond to any utility emergency within 30 minutes or less.